North Carolina Benchmarking Project

publications

The School offers the following publications relating to performance measurement and benchmarking. Please see the School’s online shopping cart for more related titles, prices, and ordering information.

Reports

• Benchmarking for Results, December 2005
• Final Report on City Services for Fiscal Year 2006–2007: Performance and Cost Data
• Final Report on City Services for Fiscal Year 2005–2006: Performance and Cost Data
• Final Report on City Services for Fiscal Year 2004–2005: Performance and Cost Data
• Final Report on City Services for Fiscal Year 2003–2004: Performance and Cost Data
• Final Report on City Services for Fiscal Year 2001–2002: Performance and Cost Data
• Final Report on City Services for Fiscal Year 2000–2001: Performance and Cost Data
• Final Report on City Services for Fiscal Year 1999–2000: Performance and Cost Data
• Final Report on City Services for Fiscal Year 1998–1999: Performance and Cost Data
• Final Report on County Services for Fiscal Year 1999-2000: Performance and Cost Data
• Final Report on County Services for Fiscal Year 1998-1999: Performance and Cost Data
• Performance and Cost Data Phase III: City Services, Medium and Smaller Cities
• Performance and Cost Data Phase III: County Services, Medium and Smaller Counties
• Performance and Cost Data Phase II: County Services
• Performance and Cost Data Phase I: City Services

Books

• A Guide to the North Carolina Local Government Performance Measurement Project
• Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards
• Performance Budgeting for State and Local Government
• Performance Measures and Benchmarks in Local Government Facilities Maintenance
• Tools for Decision Making: A Practical Guide for Local Government

Articles

• Benefiting from Comparative Performance Statistics in Local Government, William C. Rivenbark, David N. Ammons, and Dale J. Roenigk, Popular Government, Vol. 72, No. 3, Spring/Summer 2007
• Statement of Revenue–Neutral Tax Rate and Provision for Mid–Year Property Tax Rate Change, Local Finance Bulletin No. 32, November 2004
• Ensuring the Integrity of Crucial Data, William C. Rivenbark and Carla M. Pizzarella, Popular Government, Vol. 67, No. 2, Winter 2002
• The Art of Using Performance and Cost Data, William C. Rivenbark, Local Finance Bulletin No. 31, October 2000
• Raising the Performance Bar . . . Locally, David N. Ammons, Popular Government, Vol. 63, No. 3, Spring 1998
• Measuring the Performance of Local Governments, Paula K. Few and A. Jack Vogt, Popular Government, Vol. 62, No. 2, Winter 1997

Other Suggested Readings

The following related titles are available from other sources, as indicated.

• Auditing Performance Data in Local Government, William C. Rivenbark and Carla M. Pizzarella, Public Performance and Management Review, 25 (June 2002), pp. 412–420.
• Benchmarking and Cost Accounting: The North Carolina Approach, William C. Rivenbark and K. Lee Carter, Journal of Public Budgeting, Accounting, and Financial Management, 12 (Spring 2000), pp. 125–137.
• Benchmarking as a Performance Management Tool: Experiences among Municipalities in North Carolina, David N. Ammons, Journal of Public Budgeting, Accounting, and Financial Management, 12 (Spring 2000), pp. 106–124.
• Local Government Benchmarking: Lessons from Two Major Multigovernment Efforts, Charles Coe, Public Administration Review, 59 (March/April 1999), pp. 111–115.
• Measuring Performance of Local Governments in North Carolina, Paula K. Few and A. Jack Vogt, Government Finance Review, 13 (August 1997), pp. 29–34.
• A Proper Mentality for Benchmarking, David N. Ammons, Public Administration Review, 59 (March/April 1999), pp. 105–109.
• The Role of Capital Cost in performance Measurement and Benchmarking, William C. Rivenbark, Public Performance & Management Review, 24 (September 2000), pp. 22–29.
• Winston–Salem’s Participation in the North Carolina Performance Measurement Project, Ann Jones, Government Finance Review, 13 (August 1997), pp. 35–36