Introduction
Welcome to the Public Dispute Resolution
Program’s first effort at self-guided, online
learning of important concepts in negotiation, problem-solving
and dispute resolution.
One important technique for managing
a conflict productively is to distinguish between
the positions disputants take and the interests they
seek to satisfy. Interest-based negotiation depends
on identifying the interests of the people or groups
negotiating. Focusing on interests helps negotiators
to move beyond offer and counter-offer bargaining.
Purpose and Overview of module
Feedback on this version of the module
is welcomed. Also, information about and interest
in other online or self-guided education modules on
negotiation, problem-solving and dispute resolution
would be especially appreciated.
On To Module
1